Measuring ICT Adoption and Institutional Performance in Public Sector Organizations: Development of a Conceptual Measurement Framework

Abstract

The measurement of Information and Communication Technology (ICT) adoption and institutional performance in public sector organizations remains a persistent methodological challenge in information systems and public administration research. Despite increasing digital transformation initiatives in developing economies, there is limited consensus on standardized indicators for evaluating ICT integration and its impact on institutional outcomes. This paper develops a conceptual measurement framework for assessing ICT adoption and institutional performance in public sector organizations. Drawing on Technology Acceptance Model (TAM), DeLone and McLean Information Systems Success Model, and institutional theory, the study synthesizes existing literature to propose multidimensional constructs for ICT adoption and performance measurement. ICT adoption is conceptualized across dimensions of system usage, accessibility, digital competence, and integration level, while institutional performance is operationalized through efficiency, service delivery quality, transparency, and employee productivity. The paper contributes a structured framework that enhances measurement consistency and supports future empirical validation in developing country contexts. The study concludes that robust measurement design is critical for advancing ICT-related governance research and improving comparability across studies.