Conflict Management Strategies And Its Effect On Business Educators Performance In Selected Higher Institutions In Anambra State

Abstract

The study examined the conflict management strategies and its effect on performance of Business Educators in selected higher Institutions in Anambra state. The research design adopted for this study is a quantitative survey research design. The study involves the survey design following the formulation of questionnaires (survey instrument) through which essential information and insight about the association and relationships that exist between the dependent variable and the independent variables were measured and obtained. Two research questions and hypotheses guided the study. The researcher used the Business Educators in Nnamdi Azikiwe University, Awka and Chukwuemeka Odumegwu Ojukwu University, Igbariam both in Anambra State. The two institutions were purposively selected and Simple random sampling technique was employed to select the total population of 42 Business Educators across the two higher institutions in Anambra State which was used for the study. The result showed that, accommodating conflict management strategy has positive and significant impact on commitment of Business Educators in selected higher institutions in Anambra State (β=0.397; p<0.05); Collaborating conflict management strategy has positive and significant effect on engagement of Business Educators in selected institutions of higher learning in Anambra State (β=0.278; p<0.05); avoidance conflict management strategy has positive and significant effect on work attitude of Academic Staff in selected higher institutions in Anambra State (β=0.248; p<0.05); collective bargaining strategy has positive and significant impact on creativity of Academic Staff in selected higher institutions in Anambra State (β=0.438; p<0.05). The study concludes that conflict management strategies has a significant effect on performance of Business Educators in selected higher institutions in Anambra State. The study concluded that, competition for supremacy should not be the priority of employees rather, working together in peace and unity to achieve a common goal for the organization; training workshops should be organized for employees on conflict resolution procedures; there is need for adequate organization and decision making to enhance proper running and optimum productivity. Staff welfare should also be taken into consideration by management; also, management of organizations should avoid autocratic leadership.